Sterling Bone

Journal Articles

Academic Journal

• Bone, S., Lemon, K.N, Voorhees, C.M, Liljenquist, K.A, Fombelle, P.W, DeTienne, K.B, Money, R.B, Mere Measurement “Plus”: How Solicitation of Open-Ended Positive Feedback Influences Customer Purchase Behavior. Journal of Marketing Research
• Fombelle, P.W, Bone, S., Lemon, K.N, Responding to the 98%: Face-Enhancing Strategies for Dealing with Rejected Customer Ideas. Journal of the Academy of Marketing Science
• Bone, S., Fombelle, P.W, Ray, K., Lemon, K.N, (2015). How Customer Participation in B2B Peer-to-Peer Problem-Solving Communities Influences the Need for Traditional Customer Service. Journal of Service Research, 18:1, 23-38.
• Voorhees, C.M, Fombelle, P.W, Allen, A.M, Bone, S., Aach, J., (2014). Managing Post-Purchase Moments of Truth: Leveraging Customer Feedback to Increase Loyalty. MSI Reports
• Bone, S., Christensen, G., Williams, J.D, (2014). Rejected, Shackled, and Alone: The Impact of Systemic Restricted Consumer Choice on Minority Consumers’ Construction of Self: Journal of Consumer Research. Journal of Consumer Research, 41:2, 451-74.
• Bone, S., Crockett, D., Anderson, L., Bone, S.A, Abhiji Roy, J.W, Coble, G., Immigration, Culture, and Ethnicity in Transformative Consumer Research: Journal of Public Policy & Marketing. American Marketing Association
• Bone, S., Crockett, D., Anderson, L., Bone, S.A, Abhiji Roy, J.W, Coble, G., Immigration, Culture, and Ethnicity in Transformative Consumer Research: Journal of Public Policy & Marketing. American Marketing Association
• Bone, S., Mowen, J.C, (2009). By-The-Book Decision-Making: How Service Employee Desire For Decision Latitude Influences Customer Selection Decisions: Journal of Service Research.
• Bone, S., Lemon, K.N, Liljenquist, K., Money, R., DeTienne, K., (2009). Fishing for compliments and complaints: The influence of solicited customer feedback: MSI Reports. Marketing Science Institute, 9, 1-14.
• Bone, S., Mowen, J.C, (2006). Identifying the Traits of Aggressive and Distracted Drivers: A Hierarchical Trait Model Approach: Journal of Consumer Behaviour.

Publications | Abstracts

• Bone, S., Williams, J.D, Christensen, G., (2010). When Consumer Well-Being Meets Small Business Ownership: Transforming Financial Service Systems to Eradicate Disparate Treatment and Discrimination: Journal of Macromarketing.
• Larson, J., Bone, S., (2008). Measuring Salesperson Orientation of Consumers: Advances in Consumer Research.
• Bone, S., Hunt, C.S, (2005). The Influence of Internal Communications and Role Conflict on the Relationship between Salesperson Citizenship Behaviors and Supervisor Rated Performance: Journal of Personal Selling and Sales Management.
• Mowen, J.C, Harris, E.G, Bone, S., (2004). On the Relationship between Personality and Context in Fear Responses to Print Advertisements: Theory and Empirical Research: Psychology & Marketing.

Other

• Bone, S., Lemon, K.N, Liljenquist, K., Money, R., DeTienne, K., (2009). Harnessing the power of positive feedback.: Insights from MSI.. Marketing Science Institute.

An asterisk (*) at the end of a publication indicates that it has not been peer-reviewed.