Skip to main content

The Office; Dwight, Jim and Michael do a Roleplay

Original Content Publication Date: 10/31/2017


Dwight, Jim and Michael are conducting a role-play to help Dwight be more approachable with customers. This leads to an interesting back and forth between the 3 of them.

The video may be used to introduce employee training methods.  It may also be used to discuss how to handle issues that arise when customers have a problem with certain employees.

Discussion Questions

  • What are the pros and cons of role-plays as a training tool?
  • What are some appropriate steps to take to create an effective role-play?
  • Would you give up one of your “best” employees for a $1,000,000 order?
  • Is the customer always right?

Link to video


Video Clips