The Office; Dwight, Jim and Michael do a Roleplay
Dwight, Jim and Michael are conducting a role-play to help Dwight be more approachable with customers. This leads to an interesting back and forth between the 3 of them.
The video may be used to introduce employee training methods. It may also be used to discuss how to handle issues that arise when customers have a problem with certain employees.
- What are the pros and cons of role-plays as a training tool?
- What are some appropriate steps to take to create an effective role-play?
- Would you give up one of your “best” employees for a $1,000,000 order?
- Is the customer always right?