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Build Relationships with Small Talk

11/29/2018

Summary

Small talk is critical in building quick relationships. This video shares three solid questions to ask in small talk to build credibility and trust. It’s important to remember that more important than asking questions is listening. The three questions are:
-How is your day going so far?
-How did you join your organization?
-What are you working on right now?

Key Points

  • Small talk is expected in the business world and is critical in building relationships
  • More important than asking questions is listening to what the speaker has to say

Discussion Questions

  1. Why do you think small talk is or is not important?
  2. What are examples of what you have seen as effective small talk?

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