David Paper

Professor

Department(s):
  • Data Analytics and Information Systems

David Paper

Education

Ph.D., MIS, Southern Illinois University, 1995 Emphasis: Strategy
MBA, Business Administration, Arizona State University, 1987
BA, Computer Science, Southern Illinois University, 1982 Minor: Business

Interactions

Research Area(s)

Change management, process reengineering, database management, e-commerce, and enterprise integration.

Awards

Researcher of the Year - 2006

Biography

Dr. Paper is a full professor at Utah State University in the Data Analytics & Information Systems Department. He has worked for Texas Instruments, DLS, Inc., and the Phoenix Small Business Administration. He has performed IS consulting work for the Utah Department of Transportation (Salt Lake City, Utah) and the Space Dynamics Laboratory (Logan, Utah).

Journal Articles

Academic Journal

  • Paper, D., K.O, (2016). Special Section on Agile or Time-Honored? A Look at Current Best Practices in IT Development. Information Resources Management Journal, 29:3, v - vi.
  • Fayad, R., Paper, D., (2015). The Technology Acceptance Model E-Commerce Extension: A Conceptual Framework. Procedia Economics and Finance, doi: PII: S2212567115009223; DOI: 10.1016/S2212-5671(15)00922-3
  • Paper, D., O'Reilly, K., Agile or time-honored? A look at current trends in IT development. Information Resources Management Journal
  • Paper, D., Ugray, Z., Johnson, J., (2015). Mega Data Value Creation: A Roadmap to Success. Journal of Information Technology Case and Application Research, 16:3-4, 119-126.
  • O'Reilly, K.A, Paper, D., (2013). Want Value From Big Data? Close the Gap between the C-Suite and the Server Room.. Journal of Information Technology Case and Application Research, 14:4, 3-10.
  • O'Reilly, K., Paper, D., (2012). CRM and retail service quality: front-line employee perspectives. International Journal of Retail & Distribution Management, 40:11, 865-881.
  • Paper, D., Pedersen, E., Change, R., (2012). A Phenomenological Study of the EC Process from the Perspective of EC Entrepreneurs . International Journal of E-Business Development, 2:1, 1-12.
  • O'Reilly, K., Paper, D., Marx, S., (2012). Demystifying Grounded Theory for Business Research. Organizational Research Methods, 15:2, 247-262.
  • O'Reilly, K.A, Paper, D., (2011). Can CRM Survive Integrating Franchises with a Corporate Giant? . Journal of Research in Marketing and Entrepreneurship, 13:1, 47-73.
  • Workman, L., Paper, D., (2011). Compulsive Buying: A Theoretical Framework. Journal of Business Inquiry, 9:1, 89-126.
  • O'Reilly, K.A, Paper, D., (2011). Technology’s Sweet Spot for Customer Service Improvement. Information Resources Management Journal, 24:3, 8.
  • O'Reilly, K., Paper, D., (2010). Customer relationship management (CRM): A dichotomy of online and offline activities. Encyclopedia of E-Business Development and Management in the Digital Economy, 11.
  • O'Reilly, K., Paper, D., (2010). Stakeholder Perceptions Regarding eCRM: A Franchise Case Study. Informing Science: the International Journal of an Emerging Transdiscipline, 12, 191-215.
  • O'Reilly, K., Paper, D., (2009). The role of vendor in eCRM tool development. Qualitative Market Research, 12:4, 404-427.
  • O'Reilly, K., Paper, D., (2009). Customer relationship management (CRM): An approach for transforming the “myth” of success into dual-value creation. Journal of Information Case Based Research, 11:3, 1-8.
  • Hauser, K., Paper, D., (2007). A Focus on Process . International Journal of Management, 24:4, 676-687.
  • Pedersen, E., Paper, D., (2007). Electronic Commerce Travel: A Case Study in Information Technology Use, Market Flexibility, and Diversification. Journal of Cases on Information Technology, 9:1, 73-89.
  • Paper, D., (2007). The Knowledge Continuity Crisis and the IT Artifact. , 9:1, 7 pages.
  • Simon, S.S, Paper, D., (2007). User Acceptance of Voice Recognition Technology: An Empirical Extension of the Technology Acceptance Model. Journal of Organizational and End User Computing, 19:1, 24-50.
  • Mok, W., Palvia, P., Paper, D., (2006). On the Computability of Agent-based Workflows. Decision Support Systems, 42, 1239-1253.
  • Wang, B., Paper, D., (2005). A Case of an IT-Enabled Organizational Change . Journal of Cases on Information Technology, 7:1, 34-52.
  • Paper, D., (2005). Change Research: The Search for a Theoretical Construct. Information Resources Management Journal, 18:3, i-vi.
  • Paper, D., Simon, S., (2005). The Search for a Theoretical Construct. Information Resrouces Management Journal, 18:3, 6.
  • Paper, D., (2005). The State of Business Process Reengineering: A Search for Success Factors. Total Quality Management & Business Excellence, 16:1, 121-133.
  • Paper, D., Rodger, J., Simon, S., (2005). Voice Says it All in the Navy. CACM, 47:8, 97-102.
  • Mills, B., Paper, D., (2004). An Interview with Dean Garlick, Director of Professional Services. Information Resources Management Journal, 17:2, 63-65.
  • Paper, D., Mok, W., Rodger, J., (2004). Building Automation into Existing Business Processes. Annals of Cases on Information Technology, 6, 177-194.
  • Paper, D., Pedersen, E., Mulbery, K., (2003). An E-Commerce Process Model: Perspectives from E-Commerce Entrepreneurs. Journal of Electronic Commerce in Organizations, 1:3, 28-49.
  • Paper, D., Chang, R., Rodger, J., (2003). Managing Radical Transformation at FannieMae: A Holistic Paradigm. Total Quality Management, 14:4, 475-489.
  • Chang, R., Chang, Y., Paper, D., (2003). The Effect of Task Uncertainty, Decentralization, and AIS Characteristics on the Performance of AIS: An Empirical Case in Taiwan. Information & Management, 40:7, 691-703.
  • Paper, D., Tingey, K., Mok, W., (2003). The Myth of Enterprise Database Redesign . Managing Data Mining Technologies in Organizations: Techniques and Applications, 123-148.
  • Paper, D., Mok, W., Tingey, K., (2003). The Relation Between BPR and ERP Systems: A Failed Project. Annals of Cases on Information Technology, 5, 45-62.
  • Paper, D., (2003). What the Next IT Revolution Should Be. Information Resources Management Journal, 16:1, 1-8.
  • Paper, D., Tingey, K., (2002). Application of Tree-Based Solutions: A Case Study with INEEL. Annals of Cases on Information Technology, 4, 260-271.
  • Mills, B., Lawless, K., Paper, D., Kulikowich, J., (2002). Hypertext Navigation – An Intrinsic Component of theCorporate Intranet. Journal of Computer Information Systems, 42:3, 44-50.
  • Mok, W., Paper, D., (2002). Using Harel's Statecharts to Model Business Workflows. Journal of Database Management, 13:3, 17-34.
  • Paper, D., (2001). Future IS Research: The Criticality of Relevance. Journal of Information Technology Cases and Applications, 3:3, 1-6.
  • Paper, D., (2001). IS Relevance: Are we asking the right questions?. Communications of the Association of AIS, 6:20
  • Mills, B., Paper, D., Rodger, J., (2001). Modeling A Successful E-Business Using Essential Principles from Netscape. Journal of Small Business Strategy, 12:1, 52-61.
  • Paper, D., Tingey, K., (2001). Realizing Frictionless Global E-commerce. Journal of Information Technology Cases and Applications, 3:1, 1-8.
  • Paper, D., Rodger, J., Pendharkar, P., (2000). Organizational Status of Quality Assurance and End-User Perceptions of Information Technology for Information Management. Topics in Health Information Management, 21:1, 1-20.
  • Paper, D., Chang, R., (2000). The Role of Creativity in Business Improvement Paradigms: US Versus Japanese Firms. Journal of Systems & Information Technology, 4:1, 8-23.
  • Johnson, J., Paper, D., (1999). An Exploration of Empowerment and Organizational Memory. Journal of Managerial Issues
  • Paper, D., Johnson, J., (1997). A Theoretical Model Linking Empowerment, Organizational Memory, and Creativity. Creativity and Innovation Management , 6:1

Professional Journal

  • Paper, D., Ugray, Z., (2008). Change Management: A Sensible Approach for Information Technology Researchers. Journal of Information Technology Cases and Applications, 10:3, 1-8.

Books

  • Paper, D., (2016). Web Programming for Business: PHP Object-Oriented Programming with Oracle. Routledge

Book Chapters

  • Paper, D., (2015). Web Programming for Business. Routledge *
  • Paper, D., Pedersen, E., (2004). An Expanded E-Commerce Process Model Serving E-Commerce Entrepreneurs. The Social and Cognitive Impacts of E-Commerce on Modern Organizations
  • Mok, W., Paper, D., (2004). Revisiting Workflow Modeling with Statecharts. Advanced Topics in DB Research
  • Paper, D., Tingey, K., (2002). A Three-Tiered Approach to Global E-Commerce: Experiences of NuSkin International. Cases on Worldwide E-Commerce: Theory in Action

MultiMedia

Audio

    An asterisk (*) at the end of a publication indicates that it has not been peer-reviewed.

    Teaching

    MIS 5650 - Advanced Website Development, Fall 2019
    MIS 4250 - Management Information Systems Internship, Summer 2019
    MIS 5650 - Advanced Website Development, Spring 2019
    Management Information Systems Internship, Spring 2019
    MIS 4250 - Management Information Systems Internship, Spring 2019
    MIS 4250 - Management Information Systems Internship, Spring 2019
    MIS 4250 - Management Information Systems Internship, Spring 2019
    MIS 4250 - Management Information Systems Internship, Spring 2019
    MIS 4250 - Management Information Systems Internship, Spring 2019
    MIS 4250 - Management Information Systems Internship, Spring 2019
    MIS 4250 - Management Information Systems Internship, Spring 2019
    MIS 5650 - Advanced Website Development, Fall 2018
    MIS 4250 - Management Information Systems Internship, Fall 2018
    MIS 4250 - Management Information Systems Internship, Summer 2018
    MIS 5650 - Advanced Website Development, Spring 2018
    MIS 4250 - Management Information Systems Internship, Spring 2018
    MIS 4250 - Management Information Systems Internship, Spring 2018
    MIS 5650 - Advanced Website Development, Fall 2017
    MIS 4250 - Management Information Systems Internship, Fall 2017
    MIS 6650 - Advanced Website Development, Summer 2017
    MIS 4250 - Management Information Systems Internship, Summer 2017
    MIS 6110 - Workshop, Spring 2017
    MIS 5650 - Advanced Website Development, Fall 2016
    MIS 2100 - Principles of Management Information Systems, Fall 2016
    MIS 6650 - Advanced Website Development, Spring 2016
    MIS 6330 - Database Implementation, Spring 2016
    MIS 5650 - Advanced Website Development, Fall 2015
    MIS 2100 - Principles of Management Information Systems, Fall 2015
    MIS 6330 - Database Implementation, Spring 2015
    MIS 2100 - Principles of Management Information Systems, Spring 2015
    MIS 6650 - Advanced Website Development, Fall 2014
    MIS 2100 - Principles of Management Information Systems, Fall 2014
    MIS 5650 - Advanced Website Development, Spring 2014
    MIS 6330 - Database Implementation, Spring 2014
    MIS 6650 - Advanced Website Development, Fall 2013
    MIS 2100 - Principles of Management Information Systems, Fall 2013
    MIS 5650,6650 - Advanced Website Development, Spring 2013
    MIS 6330 - Database Implementation, Spring 2013
    MIS 5650 - Advanced Website Development, Fall 2012
    MIS 2100 - Principles of Management Information Systems, Fall 2012
    MIS 5650,6650 - Advanced Website Development, Spring 2012
    MIS 2100 - Principles of Management Information Systems, Spring 2012
    MIS 2100 - Principles of Management Information Systems, Fall 2011
    MIS 2100 - Principles of Management Information Systems, Fall 2011
    MIS 5650 - ADV WEB DEVELOPMENT, Spring 2011
    MIS 6650 - ADV WEB DEVELOPMENT, Spring 2011
    MIS 2100 - PRINCIPLES OF MIS, Spring 2011
    MIS 5650 - ADV WEB DEVELOPMENT, Fall 2010
    MIS 2100 - PRINCIPLES OF MIS, Fall 2010
    MIS 5650 - ADV WEB DEVELOPMENT, Spring 2010
    MIS 6650 - ADV WEB DEVELOPMENT, Spring 2010
    MIS 6330 - DATABASE IMPLEMENT, Spring 2010
    MIS 3330 - DATABASE MANAGEMENT, Fall 2009
    MIS 2100 - PRINCIPLES OF MIS, Fall 2009
    MIS 2100 - PRINCIPLES OF MIS, Summer 2009
    MIS 2100 - PRINCIPLES OF MIS, Summer 2009
    MIS 5650 - , Spring 2009
    MIS 5650 - ADV WEB DEVELOPMENT, Spring 2009
    MIS 6650 - ADV WEB DEVELOPMENT, Spring 2009
    MIS 2100 - PRINCIPLES OF MIS, Spring 2009
    MIS 7600 - HIST FOUNDATIONS OF IS, Fall 2008
    MIS 2100 - PRINCIPLES OF MIS, Fall 2008
    MIS 2100 - PRINCIPLES OF MIS, Summer 2008
    MIS 2100 - PRINCIPLES OF MIS, Summer 2008
    MIS 5650 - ADV WEB DEVELOPMENT, Spring 2008
    MIS 6440 - INFO/DECISION MAKING, Spring 2008
    MIS 5650 - Advanced Web Development, Fall 2007
    MIS 7600 - Historical Foundations of MIS, Fall 2007
    MIS 6330 - DATABASE IMPLEMENT, Summer 2007
    MIS 2100 - PRINCIPLES OF MIS, Summer 2007
    MIS 5650 - ADV WEB DEVELOPMENT, Spring 2007
    MIS 6650 - ADV WEB DEVELOPMENT, Spring 2007
    MIS 6440 - INFO/DECISION MAKING, Spring 2007
    MIS 5650 - ADV WEB DEVELOPMENT, Fall 2006
    MIS 6650 - ADV WEB DEVELOPMENT, Fall 2006
    MIS 6330 - DATABASE IMPLEMENT, Fall 2006
    MIS 5650 - ADV WEB DEVELOPMENT, Summer 2006
    MIS 6650 - ADV WEB DEVELOPMENT, Summer 2006
    MIS 5400 - LAN MANAGEMENT, Summer 2006
    MIS 6650 - ADV WEB DEVELOPMENT, Spring 2006
    MIS 6440 - INFO/DECISION MAKING, Spring 2006
    MIS 5650 - ADV WEB DEVELOPMENT, Fall 2005
    MIS 6650 - ADV WEB DEVELOPMENT, Fall 2005
    MIS 4330 - DATABASE IMPLEMENT, Fall 2005
    MIS 6330 - DATABASE IMPLEMENT, Fall 2005
    MIS 5650 - ADV WEB DEVELOPMENT, Summer 2005
    MIS 6650 - ADV WEB DEVELOPMENT, Summer 2005
    MIS 6650 - ADV WEB DEVELOPMENT, Summer 2005
    MIS 5400 - LAN MANAGEMENT, Summer 2005
    MIS 6400 - LAN MANAGEMENT, Summer 2005
    MIS 4330 - DATABASE IMPLEMENT, Spring 2005
    MIS 6330 - DATABASE IMPLEMENT, Spring 2005
    MIS 6810 - INTRO TO RSRCH PROC, Spring 2005
    MIS 6810 - INTRO TO RSRCH PROC, Spring 2005
    MIS 5650 - ADV WEB DEVELOPMENT, Fall 2004
    MIS 6650 - ADV WEB DEVELOPMENT, Fall 2004
    MIS 5650 - ADV WEB DEVELOPMENT, Summer 2004
    MIS 6650 - ADV WEB DEVELOPMENT, Summer 2004
    MIS 6810 - INTRO TO RSRCH PROC, Summer 2004
    MIS 4330 - DATABASE IMPLEMENT, Spring 2004
    MIS 6330 - DATABASE IMPLEMENT, Spring 2004
    MIS 6810 - INTRO TO RSRCH PROC, Spring 2004
    MIS 5650 - ADV WEB DEVELOPMENT, Fall 2003
    MIS 6650 - ADV WEB DEVELOPMENT, Fall 2003
    MIS 4330 - DATABASE IMPLEMENT, Fall 2003
    MIS 6330 - DATABASE IMPLEMENT, Fall 2003
    MIS 5650 - ADV WEB DEVELOPMENT, Summer 2002
    MIS 6650 - ADV WEB DEVELOPMENT, Summer 2002
    MIS 6810 - INTRO TO RSRCH PROC, Summer 2002
    MIS 5650 - ADV WEB DEVELOPMENT, Spring 2002
    MIS 6650 - ADV WEB DEVELOPMENT, Spring 2002
    MIS 4330 - DATABASE IMPLEMENT, Spring 2002
    MIS 4330 - DATABASE IMPLEMENT, Spring 2002
    MIS 6330 - DATABASE IMPLEMENT, Spring 2002
    MIS 6330 - DATABASE IMPLEMENT, Spring 2002
    MIS 6120 - INFO SYSTEMS DEV, Spring 2002
    MIS 4330 - DATABASE IMPLEMENT, Fall 2001
    MIS 4330 - DATABASE IMPLEMENT, Fall 2001
    MIS 6330 - DATABASE IMPLEMENT, Fall 2001
    MIS 6330 - DATABASE IMPLEMENT, Fall 2001
    MIS 6810 - INTRO TO RSRCH PROC, Summer 2001
    MIS 4330 - DATABASE IMPLEMENT, Spring 2001
    MIS 4330 - DATABASE IMPLEMENT, Spring 2001
    MIS 6330 - DATABASE IMPLEMENT, Spring 2001
    MIS 6330 - DATABASE IMPLEMENT, Spring 2001
    MIS 6120 - INFO SYSTEMS DEV, Spring 2001
    MIS 6120 - BUSINESS INFO SYSTEMS DEV, Fall 2000
    MIS 4330 - DATABASE IMPLEMENT, Fall 2000
    MIS 6330 - DATABASE IMPLEMENT, Fall 2000
    MIS 6410 - HUMAN-COMP INTERFACE, Summer 2000
    MIS 6810 - INTRO TO RSRCH PROC, Summer 2000
    MIS 6300 - DATABASE MGMT SYSTEM, Spring 2000
    MIS 6410 - HUMAN-COMP INTERFACE, Spring 2000
    MIS 6410 - HUMAN-COMP INTERFACE, Spring 2000
    MIS 6120 - INFO SYSTEMS DEV, Spring 2000
    MIS 4100 - SYS ANALYSIS/DESIGN, Fall 1999
    MIS 4100 - SYS ANALYSIS/DESIGN, Fall 1999
    MIS 6750 - BUS REENGINEER INFO, Summer 1999
    MIS 6750 - BUS REENGINEER INFO, Summer 1999
    MIS 6750 - BUS REENGINEER INFO, Spring 1999
    MIS 6300 - DATABASE MGMT SYSTEM, Spring 1999
    MIS 6120 - INFO SYSTEMS DEV, Spring 1999
    MIS 4100 - SYS ANALYSIS/DESIGN, Fall 1998
    MIS 4100 - SYS ANALYSIS/DESIGN, Fall 1998