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Kristal Ray

Kristal Ray

Title: Director, Customer Experience

Company: Oracle

Location: Orlando, Florida

Educational Background:

M.S. Software Engineering Management, Carnegie Mellon University, 2013 (expected)
Ph.D. Computer Science, Colorado Technical University, 2008
MBA, Rollins College - Crummer Graduate School of Business, 1999
B.S. Business Administration, Management Information Systems and Operations Research, University of Wisconsin-Oshkosh, 1990

Huntsman School Interactions:

MIS Seminar - Wednesday, January 23, 2013


Dr. Ray is an experienced professional having received many certifications in her field of work. Certifications include:

  • Certified Software Quality Engineer, American Society for Quality
  • Certified Quality Process Analyst, American Society for Quality
  • Certified Support Manager, Service Strategies
  • Certificate in Software Process Improvement, Software Engineering Institute
  • Certificate in Software Process Management, Software Engineering Institute
  • Certificate in CMMI, Software Engineering Institute
  • Certificate in Personal Software Process for CMMI, Software Engineering Institute
  • Certified Six Sigma Blackbelt, Breakthrough Management Group

2011 Frontiers In Service Best Practitioner Award

Robert H. Smith School of Business, University of Maryland

June 2011

The Best Practitioner Presentation Award is a competition designed for the business practitioner audience. The award is presented to the practitioner who best demonstrates how research could be applied or has been applied to real-world practical situations or problems.