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Kristal R. Ray

Kristal R. Ray

Assistant Professor
Departments: Management
Location:  Ephraim Campus - HiTec 142
Office Phone:  435.283.7650
Fax:  435.797.1091


MS, Information Technology, Carnegie Mellon University, (expected graduation 2014)
DCS, Colorado Technical University, 2008
MBA, Rollins College, 1999
BS, Business Administration, University of Wisconsin, 1990
AS, University of Wisconsin, 1985


Kristal R. Ray is an Assistant Professor of Management at the Jon M. Huntsman School of Business. She earned a B.S. (1990) from University of Wisconsin – Oshkosh and a M.B.A. (1999) from Rollins College, Crummer School of Business. She earned her Ph.D. in Computer Science from Colorado Technical University in 2008. She will receive a Master’s of Science in Information Technology from Carnegie Mellon University in 2014.

Her research focuses on the customer experience in technology mediated environments, the impact of the employee experience on the customer experience, and understanding how service employees influence customer satisfaction and future buying intentions. Current research projects address such topics as customer engagement in online communities, the impact of social communities on the need for service and customer loyalty, and the impact of innovation on both the employee and customer experience.

As Director of Customer Experience Programs for Oracle Corporation’s $17B Global Customer Support (GCS) division, Kristal leads Customer Experience / Voice of the Customer programs. She is responsible for research and insight studies to understand the customer experience. This insight is used to propose innovative solutions that solve current customer issues as well as provide new future opportunities focused on driving long-term loyalty. Kristal joined Oracle in March of 1995 managing Support for Oracle Manufacturing Applications. She has held a range of leadership positions at Oracle including management of strategy and business for Premium Support Services for Oracle Industry Applications, Director, Diagnosability, Integrated Product Development, Director, Oracle Diagnostics, Integrated Product Development, and Director, Premium Support. In addition to her career at Oracle, Kristal has also held the position of Adjunct Professor, Technologies Department at Brevard Community College and Adjunct Professor, Computer Science at Colorado Technical University, Colorado Springs, CO since 2007. In her free time, Kristal enjoys boating and traveling with her husband and family. She can be reached at

Name Title Phone Location Email
Albrecht, Chad Associate Professor of Strategy & Associate Academic Director of the MBA Program 435.797.2365 Business 416
Alder, Suzette Business Assistant II 435.797.1789 Business 415
Allen, Daniel Senior Lecturer 435.613.5245 Price Campus
Allred, Scott Lecturer 435.919.1281 Brigham City Campus
Anderson, Douglas D. Dean & Professor of Management 435.797.2376 Business 511
Baird, Barbara Undergraduate Advisor 435.797.2272 Business 309
Bartkus, Ken Professor 435.797.3891 Business 302A
Bone, Sterling Associate Professor 435.797.9631 Business 302B
Brocato, Deanne Assistant Professor 435.797.7388 Business 306
Brough, Aaron R. Assistant Professor 435.797.1658 Business 302
Callister, Ronda R. Professor 435.797.1905 Business 408
Cook, Alison Associate Professor 435.797.7654 Business 404
Crane, Bret Assistant Professor 435.797.6647 BUS 402
Davis, James Department Head, Faculty Chair and Director of the MBA Program, and Professor 435.797.3882 Business 411
Edgeman, Rick Shingo Institute Research Director & Clinical Professor of Management 435.535.9963 Lundstrom 126
Ferguson, John Lead Faculty Fellow, Senior Lecturer 435.797.0997 Business 702
Ferguson, Merideth Associate Professor 435.797.3982 Business 410
Gardner, Tim Associate Professor 435.797.3037 Business 405
Gibson , Cynthia Lecturer 435.259.7432 Moab Campus
Glauser, Michael Clinical Professor, Executive Director of the Jeffrey D. Clark Center for Entrepreneurship 435.797.8215 Business 309M
Hammond, Scott Clinical Professor 435.711.1702 Uintah Basin Campus
Hanks, Steven Associate Professor and Director, HR Graduate Studies 435.797.2373 Business 518
Hartwell, Christopher Assistant Professor 425.797.5782 Business 403
Herrmann, David Senior Lecturer 435.797.2287 Business 402
Holland, Daniel Associate Professor, Huntsman Scholar Lead Faculty Fellow 435.797.3132 Business 418
Kannan, Vijay Associate Dean for Academic Affairs and Executive Director of International Programs 435.797.7212 Business 412
Larsen, Cindy O. Staff Assistant 435.797.4062 BUS 415
Lee, Konrad Associate Professor 435.797.5090 Business 406
Leftwich, Steve MBA Career Development Manager 435.797.8916 Business 310
Li, Kunpeng Assistant Professor 435.797.7386 Business 419
Lindsey, Joanie Program Coordinator 435.797.9753 BUS 101
Loveland, Dannon MBA Staff 435.797.3624 Business 315
McConkie, Katherine Associate MBA Director & Advisor 435.797.1773 Business 108
Pond, Julie Program Administrator 435.797.9063 Business 101
Ray, Kristal R. Assistant Professor 435.283.7650 Ephraim Campus - HiTec 142
Robins, Dawsey Program Coordinator and Advisor 435.797.2360 Business 108
Roper, Strat Lecturer 435-919-1306 Brigham City Campus
Schulz, Eric Senior Lecturer 435.797.8216 Business 308
Snyder, Ken Executive Dean, Jon M. Huntsman School of Business 435.797.1387 Business 507
Sparrow, Brayden Entrepreneur-in-Residence 435.797.1107 BUS 309M
Stafford, Edwin Associate Department Head and Professor 435.797.3890 Business 304
Thunell, Andy Administrator of the Jeffrey D. Clark Center for Entrepreneurship 435-797-1107 Business 311
Warnick, Alan Principal Lecturer 435.797.2301 Business 407
Washburn, Nathan Associate Professor 435.797.2273 Business 420
Winn, Brad Professional of Practice Associate Professor, Organizational Leadership and Strategy Director, MHR Executive Program & Associate Director, Professional MBA 435.851.2002 Granite School District (SLGRSD) 504
Woolstenhulme, David Vice Provost/Senior Lecturer 435.797.7910 406 DE